Privacy Policy

Last Updated: May 2026

Flairm (“Flairm”, “we”, “our”, or “us”) values your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard information when you access or use our websites, mobile applications, software platforms, APIs, and related services.

This Privacy Policy applies to all current and future products and services offered by Flairm, including but not limited to CRM, ERP, HRMS, sales, marketing, automation, analytics, billing, communication, and other business management applications.

1. Information We Collect

We may collect the following categories of information:

• Account Information: Information such as name, company name, email address, phone number, billing details, business information, and account credentials required to create and manage user accounts.
• Business & Service Data: Information, files, documents, records, communications, and other data submitted, stored, transmitted, or managed by users through our services. Such data remains under the control of the respective user or organization. Flairm processes this data solely for providing, maintaining, securing, and improving the requested services.
• Technical & Usage Information: Information such as device type, operating system, browser type, IP address, app version, usage statistics, diagnostic information, crash reports, and performance analytics.
• Communication Information: Information provided through support requests, inquiries, feedback submissions, emails, chats, surveys, or other communications with Flairm.

2. How We Use Information

Flairm may use information for the following purposes:

• Providing, operating, maintaining, and improving our services
• Managing user authentication and account access
• Securing our systems, platforms, and infrastructure
• Providing customer support and technical assistance
• Monitoring usage, analytics, and service performance
• Sending important service-related notifications and updates
• Preventing fraud, abuse, unauthorized access, and security threats
• Complying with legal obligations and enforcing agreements

3. Data Ownership

Users retain ownership and control over their Business & Service Data. Flairm does not claim ownership of customer data submitted to our services.

Flairm processes customer data only as necessary to provide, maintain, secure, support, and improve the services requested by users.

4. Data Storage & Security

Flairm implements commercially reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, misuse, disclosure, alteration, or destruction.

Information may be stored and processed using secure cloud infrastructure, encrypted communications, access controls, monitoring systems, and backup mechanisms.

While we strive to protect information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Sharing of Information

Flairm does not sell personal information or customer business data.

We may disclose information only in the following circumstances:

• To trusted service providers and infrastructure partners assisting in operating our services
• To comply with legal obligations, regulations, court orders, or lawful governmental requests
• To protect the rights, safety, property, users, or security of Flairm and our services
• In connection with a merger, acquisition, financing, restructuring, or sale of assets

6. Third-Party Services

Flairm services may integrate with or rely upon third-party providers such as cloud hosting providers, analytics services, payment processors, communication providers, authentication systems, or productivity tools.

Use of third-party services may be subject to the respective third party’s privacy policies and terms.

7. Cookies & Analytics

Flairm may use cookies, local storage, analytics technologies, and similar tracking tools to improve functionality, enhance user experience, analyze usage trends, maintain sessions, and improve platform performance.

8. Data Retention

Information may be retained for as long as necessary to provide services, comply with legal obligations, resolve disputes, maintain security, and enforce agreements.

9. User Rights

Depending on applicable laws and jurisdiction, users may have rights regarding their information, including rights to:

• Access their information
• Correct inaccurate information
• Request deletion of information
• Request export of information
• Object to or restrict certain processing activities

10. International Data Transfers

Information may be processed or stored in countries where Flairm, its infrastructure providers, or service providers operate. By using our services, users understand and acknowledge such transfers where permitted by applicable law.

11. Children's Privacy

Flairm services are intended for business and professional use and are not directed toward children under the age of 13.

12. Changes to This Privacy Policy

Flairm may update or modify this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Flairm
Email: support@flairm.com
Website: https://www.flairm.com